Reviewing Dispensed vs Astrid
Dispensed vs Astrid
Comparison at a glance
Why patients choose Dispensed
Our support doesn't stop once your appointment's done. Our team is on live chat seven days a week to help with bookings, your account or your orders, with everything managed from a single online dashboard.
Getting started with Dispensed costs nothing: registration, the initial questionnaire and your first consultation are all free, with no onboarding fees and no lock-in contract. You're only charged if a clinician recommends a treatment plan and you choose to go ahead; healthcare plan pricing varies depending on individual needs and starts from $99 a month, covering ongoing consultations, reviews and support in one payment, with no hidden fees on top of that price.
Astrid's first step is also free, a 60-second screening questionnaire or a 10-minute consultation with a nurse, but the doctor consultation itself costs $99 for 30 minutes. Follow-ups are billed separately too: a Standard Review is $79 for 15 minutes, or an Extended Review is $99 for up to 30 minutes for more complex cases. There's no bundled monthly plan, each visit is paid individually.
Dispensed's rating stands at 4.6 out of 5 on Trustpilot, from more than 3,400 reviews and 4.8-star Google rating from more than 6,900 reviews. Astrid’s South Yarra clinic's Google Business Profile rating of 4.9 out of 5 from more than 2,000 reviews, but doesn't have a Trustpilot listing.
Dispensed's support runs seven days a week via live chat, as well as email, with a dedicated Australian-based support team and a complimentary aftercare team for ongoing check-ins. Ongoing consultations and reviews are included in your healthcare plan rather than charged separately, and you can adjust, pause or cancel at any time; there's no lock-in contract.
Astrid offers a free patient portal for managing your care, plus phone and email per clinic location - 5 or 6 days per week depending on the clinic, rather than 7 days per week. Ongoing consultations are billed per visit rather than bundled.
Frequently Asked Questions
Yes. You can book a free initial consultation with Dispensed at any time to explore your options and ask questions, before you've changed anything with Astrid. To fully proceed with a Dispensed treatment plan, you'll need a discharge letter from Astrid first.
No, you can book your free consultation with Dispensed to explore your options and ask questions before ending anything with Astrid. To fully proceed, though, you'll need a discharge letter from Astrid.
Your Astrid prescription may be cancelled once you've been discharged from their care. You're welcome to have a free initial consultation with Dispensed beforehand to explore your options and ask questions, then arrange your discharge from Astrid when you're ready to move ahead.
This is dependent on personalised circumstances. Your free initial consultation with Dispensed can be booked any time. Most applications are the same day, with some complex cases requiring up to 24 hours. While the duration of the consultation can vary depending on your situation, the first appointment typically takes between 15-30 minutes. If approved and once you have your discharge letter from Astrid, your Dispensed treatment plan can be delivered within 1-5 business days. Alternatively, a partner pharmacy pick-up may also be arranged, if preferred.
The initial consultation is free. If approved, our healthcare plans start from $99 per month, depending on the options discussed with your doctor. A flat $9.95 shipping fee applies in addition to plans under $129. This includes your consultation, prescribed medication (if clinically appropriate), express delivery, ongoing clinical assessments and access to 7-day Live Chat support, all in one monthly payment, with no separate delivery surprises. Astrid's screening step is free, then consultations are billed individually: $99 for an initial consultation, $79 for a standard review or $99 for an extended review, with no bundled monthly plan. Astrid's delivery fees also aren't fixed, they vary by order, delivery method and location, and are only shown at checkout.
Dispensed's support runs seven days a week via live chat and email, backed by a dedicated Australian-based support team and a complimentary aftercare team, all included in your monthly plan. Astrid's support runs by phone and email per clinic location during business hours, with a basic chat option available for existing patients, and follow-up reviews are booked and billed individually ($79 or $99 per visit) rather than bundled into an ongoing plan.
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