Privacy Policy

  • We respect your privacy 
    Dispensed Pty Ltd respects your right to privacyand is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information. 

    (b) "Personal information" is information we hold which is identifiable as being about you.
  • Collection of personal information 
    Dispensed Pty Ltd will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms. 
    (b) You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate withour customer support. 
    (c) Additionally, we may also collect any other information you provide while interacting with us.
  • How we collect your personal information 
     Dispensed Pty Ltd collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
  • Use of your personal information 
    Dispensed Pty Ltd may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs. 
     Dispensed Pty Ltd may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
  • Disclosure of your personal information 
    We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services. 
    (b) We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. 
    (c) We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Dispensed Pty Ltd, dispsensed.com.au, its customers or third parties. 
    (d) Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. 
    (e) If there is a change of control in our businessor a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
  • Security of your personal information 
    Dispensed Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. 
    (b) The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
  • Access to your personal information 
     You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at hello@dispensed.com.au. 
    (b) We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
  • Complaints about privacy 
     If you have any complaints about our privacy practises, please feel free to send in details of your complaints to Suite 2, Level 5, 459 Little Collins Street, Melbourne, Victoria, 3000. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
  • Changes to Privacy Policy 
     Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
  • Website 
     When you visit our website When you come to our website (dispsensed.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service. 
    (b) Cookies We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
    (c) Third party sites Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Dispensed Pty Ltd is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
  • Privacy notice for  call recording
    This privacy notice explains how we use recordings of phone calls within Dispensed Pty Ltd (the Company).
    Personal Data
    When a call is recorded we collect:
    • a digital recording of the telephone conversation
    • the telephone number of both parties (internal and external)
    Personal data revealed during a telephone call will be digitally recorded for example name and contact details to deliver appropriate services. Occasionally 'special category' personal information may be recorded where an individual
    voluntarily discloses health, religious, ethnicity or criminal information to support their request for advice and/or services.
    Collecting personal data
    The recordings will be stored on a secure server hosted by our phone provider (currently 8x8) which will only be accessible by senior members of the management team, who will be issued with a username and password.
    Call recordings will be used:
    • to assist in the quality monitoring of staff performance
    • to investigate and resolve complaints
    • to identify training needs
    • to ensure the Company is able to monitor and adhere to quality standards
    Sharing personal data
    We may share a call recording with an Investigating Officer in order for them to respond to a complaint or issue.
    Sharing data under Data Protection legislation
    We may be required or permitted, under Data Protection legislation, to disclose a call recording including your personal data without your explicit consent, for example if we have a legal obligation to do so, such as for:
    • Law enforcement
    • Safeguarding investigations
    • Regulation and licencing
    • Criminal prosecutions
    • Court proceedings
    What is the legal basis that permits us to use your information?
    Under data protection legislation we are only permitted to use your personal data if we have a legal basis for doing so as set out in the data protection legislation. We will process your personal data for the purposes of providing you with work-finding services. The legal bases we rely upon to offer these services to you include at least one of the following:
    • Consent
    • Contractual obligation
    • Legal obligation
    • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
    Retaining personal data
    Recordings are kept securely and confidentially. They will be held for no more than 30 days, unless required to be retained for an investigation, legal reasons or a potential safeguarding concern.
    Your rights in relation to your information
    You have a number of rights in relation to your personal data, these include the right to:
    • be informed about how we use your personal data;
    • obtain access to your personal data that we hold;
    • request that your personal data is corrected if you believe it is incorrect, incomplete or
    • request that we erase your personal data in the following circumstances:
    a) if we are continuing to process personal data beyond the period when it is necessary to do so for the purpose for which it was originally collected;
    b) if we are relying on consent as the legal basis for processing and you withdraw consent;
    c) if we are relying on legitimate interest as the legal basis for processing and you object to this processing and there is no overriding compelling ground which enables us to continue with the processing;
    d) if the personal data has been processed unlawfully (i.e. in breach of the
    requirements of the data protection legislation);
    e) if it is necessary to delete the personal data to comply with a legal obligation.
    • ask us to restrict our data processing activities where you consider that:
    a) personal data is inaccurate;
    b) our processing of your personal data is unlawful;
    c) where we no longer need the personal data but you require us to keep it to
    enable you to establish, exercise or defend a legal claim;
    d) where you have raised an objection to our use of your personal data;
    • request a copy of certain personal data that you have provided to us in a commonly
    used electronic format. This right relates to personal data that you have provided to us
    that we need in order to take steps to enter into a contract with you and personal data
    where we are relying on consent to process your personal data;
    • object to our processing of your personal data where we are relying on legitimate
    interests or exercise of a public interest task to make the processing lawful. If you raise
    an objection we will carry out an assessment to determine whether we have an
    overriding legitimate ground which entitles us to continue to process your personal
    • not be subject to automated decisions which produce legal effects or which could have
    a similarly significant effect on you.