Close-up of a Dispensed delivery box being placed on a front doorstep, sitting on a door mat and being picked up by a patient.
Delivery process

Understanding Our Delivery Process

We have created this guide discussing delivery turnaround times to ensure a smooth and informed experience for all Dispensed patients.
Delivery process

Your Treatment in Four Simple Steps

1

Clinical review begins

Once your appointment is complete, your treatment plan will be presented to the wider clinical team for review.
2

Prescription sent to pharmacy

If approved, your prescription will be written and sent to our partner pharmacy.
3

Pay for your medication

You will then receive a payment link to pay for your medication.
4

Prepared & dispatched

Once payment is received and the pharmacy has received a hard copy of your prescription, your medication will be prepared for dispatch.
 This process typically takes 4 – 5 working days, though may vary depending on clinical approval or payment delays.
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dispensing process

Dispensing hours

Monday to Friday, 9am – 5pm (excl. bank holidays)
Orders placed after 12pm on Fridays will be processed the following Monday.

Please note that no dispatches are made on weekends or public holidays.

Need help with your order?

If you have questions or need help with your order, our support team is available Monday to Friday: 9 am – 5 pm. Otherwise you may contact the live chat on the Dispensed website.
Smiling man opening a Dispensed box at his kitchen table, excited to receive his package.